About Classen Medical Complex
Local Providers. Local Care. Local Feel.
Classen Medical Complex began in 2011, when a group of passionate healthcare providers decided to open their own urgent care on Classen Boulevard in Norman. Before long, we expanded into family medicine services for Norman in 2013. This approach to local healthcare caught on. Our patients and neighbors loved the fact that they could come to the same place for both scheduled family medicine and those last-minute concerns that require urgent care services.
So, in 2018 we added a second clinic to better serve our Moore patients – Classen Urgent Care Moore. Soon after, that facility expanded to offer family medicine services as well. In 2025, we opened yet another clinic – Classen Family Medicine Noble – to care for the Bears and their families. We look forward to expanding this location into urgent care services in the near future, as well!
Independent & Locally Owned
Ever since we opened our first urgent care clinic, Classen Medical Complex has been entirely owned and operated by local, independent, caring healthcare providers. Being independent means we aren’t a part of any of large, regional healthcare systems.
Why does that matter? It matters because we can do what’s right for our patients – not what’s right for the stakeholders or interests behind those large, regional healthcare systems.
Classen Medical Complex Leadership
Hussein Torbati, PA-C
Owner
Hussein Torbati, PA-C graduated with honors from the University of Oklahoma College of Physician Associates at the Health Sciences Center in 1998. Hussein has more than 25 years of experience in emergency medicine.
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Rodney McCrory, DO
Clinical Medical Director
Rodney McCrory, DO, is one of Classen Medical’s founders, current partner and clinical medical director. He graduated from the OSU Oklahoma College of Osteopathic Medicine and Surgery in 1987.
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Kristi Cushman
Chief Executive Officer, Occupational Medicine
Kristi Cushman has been appointed the new CEO of Classen Medical Complex. With a journey that began with the creation of the Occupational Medicine department, Kristi brings an unparalleled understanding of the patient and operational journey from the ground up.
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Jonathan Smith, PA-C
Classen Family Medicine Clinical Supervisor for Medical Providers
Jonathan Smith, PA-C graduated of the University of Oklahoma College of Medicine Physician Associate program in 2011. He was raised in Norman and attended the University of Oklahoma, completing undergraduate studies in zoology and microbiology, and publishing research in the field of sensory neurobiology.
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Jana Gifford
Classen Family Medicine Director of Operations
Jana Gifford is a Licensed Practical Nurse who has been proudly serving in the medical field since 2015. Over the past eight years, she has taken on a variety of roles at Classen Family Medicine and currently serves as the Director of the clinic.
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Cherie Guillory, RN
Classen Urgent Care Director of Nursing & Clinic Manager
Cherie Guillory is a licensed healthcare professional with years of experience in patient care and clinical operations. She began her career as an LPN for Classen Urgent Care and has since worked in many roles throughout the company for both the Urgent Care and Family Medicine.
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Dawn Lovins, DO
Classen Urgent Care Clinical Staff, Laboratory Medical Director
Dawn Lovins, DO, graduated from Oklahoma State University College of Osteopathic Medicine in 2003. She completed her postgraduate training at OSU Medical Center and has been practicing Emergency Medicine since 2004.
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Sherry Hubbell, MLS (ASCP) CM
Laboratory Director
Sherry Hubbell is our Laboratory Director. With 24 years in the research laboratory and the medical laboratory industries, she specializes in Medical Laboratory Science. Her primary role involves keeping our laboratories CLIA certified and running smoothly.
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Christine Gallagher
Executive Administrative Assistant
Christine Gallagher was born and raised in Pittsburgh, PA. In 2011, she and her husband moved to Norman for his job. When they first moved to Norman, they were living just down the street from where Classen Urgent Care had just broken ground.
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Kory Bergman
Director of Occupational Medicine
Kory Bergman embarked on her career journey with Classen Medical Complex starting out at the front desk, where she cultivated a foundational understanding of the company’s operations and patient needs.
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Thom Lee
Special Project Manager
Thom Lee is our Special Project Manager for Classen Urgent Care and Classen Family Medicine. His role is to plan, execute, and deliver projects and ideas in everyday medical and administrative operations. His key responsibilities include developing project plans and ideas, coordinating, communicating, and ensuring projects are completed and meet organizational goals. He also assists the leadership of Classen Medical Complex.
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Nicole Cook
Wellness Coordinator
Nicole Cook, MSN, RN, serves Classen Family Medicine as the Wellness Coordinator. In her role, she provides Medicare Annual Wellness Visits and leads quality management initiatives to help improve patient outcomes and streamline care processes. Nicole is passionate about supporting Medicare beneficiaries through preventive services, education, and personalized wellness planning.
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Meagan Ferguson
Human Resources Director
Meagan serves as the Human Resource Director for Classen Urgent Care and Classen Family Medicine. In this role, she oversees all aspects of the organization’s Human Resources function, including employee relations, benefits and payroll.
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Our Values
At Classen Medical Complex, we constantly strive to achieve the highest degree of caring, excellence, integrity and results. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another.
Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work.
Our goal is to uphold the highest standard for quality and service within the urgent care and family medicine industry. This unique combination of values, performance standards and commitment serves as the key to our success.
Our Mission
The mission of Classen Medical Complex is to treat every individual with sincerity, respect and compassion, and to also provide prompt, affordable, quality health care services every day of the year.
Our Vision
The vision at Classen Medical Complex is to be our community’s leader in urgent care and family medicine.
Classen Medical Cares
At Classen Medical Complex, we live here and care deeply about our local community. That’s why we believe in supporting worthwhile local causes and charities. These are just a few of the organizations we are proud to support in the Norman area.
Not to Brag, but…
Best Urgent Care Clinic – Norman Transcript Readers’ Choice Award 2013-2025
Best Healthcare Facility – Norman Transcript Readers’ Choice Award 2024-2025
Best Urgent Care in “Best of Moore and South OKC” 2022 -2025
Community Service Award
Presented by the Cleveland County Commissioners in 2021 for our efforts during the pandemic.
Accreditations
Urgent Care Association of America
Clinical Laboratory Improvement Amendment (CLIA)
Moderate Complexity Certification
State of Oklahoma License to perform Workplace Drug & Alcohol Testing
Hussein Torbati, PA-C
Owner
Hussein Torbati, PA-C graduated with honors from the University of Oklahoma College of Physician Associates at the Health Sciences Center in 1998. Hussein has more than 25 years of experience in emergency medicine. He has been involved in teaching OU students in medicine for more than 23 years. He is one of the very few in the state of Oklahoma who holds the honor of completing the “Specialty Certificate of Added Qualification” in emergency medicine. He served as a board member for several years and as the president of the Oklahoma Academy of Physician Assistants in 2018. He was named the State of Oklahoma Physician Assistant of the year in 2021 by the Oklahoma Academy of Physician Assistants.
Hussein and his wife moved back to Norman more than 20 years ago. Hussein & Pati are proud parents of one son, who attended Norman High and Graduated with honors, then attended and graduated from the University of Oklahoma and now is pursuing his Master’s degree. They are also proud of their daughter, who despite many challenges, graduated from Norman North High School and now is attending SunHive Collective, in Norman.
Hussein and Pati started their business, Classen Urgent Care, in 2011. In 2021, Hussein and the entire staff of Classen Urgent Care Clinic were honored by the Cleveland County Commissioners for their efforts in helping our community during the pandemic.
Rodney McCrory, DO
Clinical Medical Director
Rodney McCrory, DO, is one of Classen Medical’s founders, current partner and clinical medical director. He graduated from the OSU Oklahoma College of Osteopathic Medicine and Surgery in 1987. Prior to that, he attended Southwestern State University, practiced as a pharmacist in Chandler, OK from 1974 to 1983, and earned his Bachelor of Science in Biology at the University of Central Oklahoma in 1980.
Dr. McCrory finished his residency in Family Practice in 1989. He is a member of the American Osteopathic Association and Oklahoma Osteopathic Association. Dr McCrory is also board certified in ACOFP and has his Advanced Cardiac Life Support and BLS. He has been practicing in Family Medicine and Ambulatory care for more than 30 years. Dr. McCrory is a co-founder and remains a part-owner of all of our facilities.
Education:
Oklahoma College of Osteopathic Medicine and Surgery – 1987
University of Central Oklahoma – 1980, Bachelor of Science in Biology
Southwestern Oklahoma State University
Memberships:
American Osteopathic Association
Oklahoma Osteopathic Association
Certifications:
ACOF
Advanced Cardiac Life Support
Basic Life Support
Kristi Cushman
Chief Executive Officer, Occupational Medicine
Kristi Cushman has been appointed the new CEO of Classen Medical Complex. With a journey that began with the creation of the Occupational Medicine department, Kristi brings an unparalleled understanding of the patient and operational journey from the ground up. Over her nine years at Classen Medical Complex, she has ascended through various leadership roles, gaining a deep knowledge of the intricacies of medical practice management – from revenue cycle and compliance to patient flow and staff support. Her appointment reflects the organization’s commitment to a patient-centric, efficient and transparent healthcare model. Kristi’s vision for the future is to leverage her expertise to enhance accessibility and affordability, ensuring that operational excellence translates directly into better care for every patient.
In addition to her career, Kristi is a loving and devoted mom and Nanny (grandma). She enjoys quality family time and being a cheer mom!!!
Jonathan Smith, PA-C
Classen Family Medicine Clinical Supervisor for Medical Providers
Jonathan Smith, PA-C graduated of the University of Oklahoma College of Medicine Physician Associate program in 2011. He was raised in Norman and attended the University of Oklahoma, completing undergraduate studies in zoology and microbiology, and publishing research in the field of sensory neurobiology.
Since completing his training with honors and earning board certification by the NCCPA, PA Jonathan Smith has practiced family medicine, providing care to all ages of patients, from newborns to the elderly.
Jonathan is a member of the American Academy of Physician Assistants and the Oklahoma Academy of Physician Assistants, and holds certifications in Advanced Cardiac Life Support and Pediatric Advanced Life Support. PA Smith lives just South of Norman near Goldsby with his wife and their 4 children.
Education:
University of Oklahoma College of Medicine Physician Associate Program
Memberships:
American Academy of Physician Assistants
Oklahoma Academy of Physician Assistants
Certifications:
National Commission on Certification of Physician Assistants
Advanced Cardiac Life Support
Pediatric Advanced Life Support
Jana Gifford
Classen Family Medicine Director of Operations
Jana Gifford is a Licensed Practical Nurse who has been proudly serving in the medical field since 2015. Over the past eight years, she has taken on a variety of roles at Classen Family Medicine and currently serves as the Director of the clinic. Known for her dedication, leadership and compassionate care, Jana plays a key role in ensuring high-quality healthcare for the community.
Outside of the clinic, Jana is a devoted wife and mother of two. She enjoys cheering on her children in their sports activities, spending quality time with her family, and making the most of every vacation.
Cherie Guillory, RN
Classen Urgent Care Director of Nursing & Clinic Manager
Cherie Guillory is a licensed healthcare professional with years of experience in patient care and clinical operations. She began her career as an LPN for Classen Urgent Care and has since worked in many roles throughout the company for both the Urgent Care and Family Medicine.
She currently serves as the Director of Nursing for both the Moore and Norman locations of Classen Urgent Care. In addition, she serves as the Clinical Manager for the Norman location of Classen Urgent Care. Cherie holds a Bachelor of Nursing degree as well as an Associate of Health Science.
Cherie strives to make each patient feel cared for in the brief time that they are in our facility. Outside of work, she enjoys spending time with her husband and four children. She enjoys reading, gardening, traveling and entertaining.
Dawn Lovins, DO
Classen Urgent Care Clinical Staff
Laboratory Medical Director
Dawn Lovins, DO, graduated from Oklahoma State University College of Osteopathic Medicine in 2003. She completed her postgraduate training at OSU Medical Center and has been practicing Emergency Medicine since 2004. Dr. Lovins has practiced in rural Oklahoma as well the Tulsa area. Most recently, she practiced Emergency Medicine in rural Alaska at a critical access facility in Nome, Alaska. She will continue to work on an occasional basis in Nome, and is a full-time provider with Classen Urgent Care. Dr. Lovins and her husband reside in both Oklahoma City and Nome, Alaska.
Education:
The University of Oklahoma with a Bachelor of Arts in Psychology
Oklahoma State University College of Osteopathic Medicine
OSU Medical Center- Internal Medicine and Emergency Medicine training
Memberships:
American Osteopathic Association
Oklahoma Osteopathic Association
Alaska Osteopathic Medical Association
Certifications:
Basic Life Support
Advanced Cardiac Life Support
Pediatric Advanced Life Support
Neonatal Advanced Life Support: Neonatal Resuscitation
Advanced Trauma Life Support
Sherry Hubbell, MLS (ASCP) CM
Laboratory Director
Sherry Hubbell is our Laboratory Director. With 24 years in the research laboratory and the medical laboratory industries, she specializes in Medical Laboratory Science. Her primary role involves keeping our laboratories CLIA certified and running smoothly.
Sherry holds a Bachelor of Science in Medical Technology from Wichita State University and is certified through the American Society of Clinical Pathology (ASCP). She truly enjoys teaching the lab staff laboratory techniques and helping our providers and staff find proper, state of the art lab tests to give our patients better care. In her spare time, she’s an avid reader and loves to engage with her pets.
Christine Gallagher
Executive Administrative Assistant
Christine Gallagher was born and raised in Pittsburgh, PA. In 2011, she and her husband moved to Norman for his job. When they first moved to Norman, they were living just down the street from where Classen Urgent Care had just broken ground. Christine submitted an application and was hired about 2 weeks after the clinic opened. She started out working at the front desk, from there she worked on worker’s comp and motor vehicle accident claims and ordering supplies. She is now the Executive Administrative Assistant and is responsible for IT support and accounts payable.
After 14 years living in Norman and working at Classen Urgent Care, Christine can say that Norman, Oklahoma feels like home. Christine and her husband have three grown children and four grandchildren – along with the rest of their family who live in Pennsylvania.
Kory Bergman
Director of Occupational Medicine
Kory Bergman embarked on her career journey with Classen Medical Complex starting out at the front desk, where she cultivated a foundational understanding of the company’s operations and patient needs.
Demonstrating exceptional dedication and a proactive approach, she has transitioned into various roles, continuously expanding her expertise and leadership capabilities.
Through hard work and a commitment to professional growth, Kory has advanced through the ranks, eventually achieving the position of Director of Occupational Medicine.
In this key role, she has leveraged her comprehensive operational experience to oversee all facets of the occupational health program, ensuring high standards of care, efficient service delivery, and strategic growth. Her unique path from receptionist to director provides her with invaluable insight into every level of the organization, driving a patient-first approach rooted in real-world experience.
Outside of work, Kory is a huge OU fan and enjoys traveling and spending time with her sons.
Thom Lee
Special Project Manager
Thom Lee is our Special Project Manager for Classen Urgent Care and Classen Family Medicine. His role is to plan, execute, and deliver projects and ideas in everyday medical and administrative operations. His key responsibilities include developing project plans and ideas, coordinating, communicating, and ensuring projects are completed and meet organizational goals. He also assists the leadership of Classen Medical Complex.
Thom enjoys staying active and is always on the move at work and at home. His wife works at an animal clinic in Moore, Oklahoma. They both enjoy fostering pets. In his free time, he enjoys fishing and exploring the outdoors.
Nicole Cook
Wellness Coordinator
Nicole Cook, MSN, RN, serves Classen Family Medicine as the Wellness Coordinator. In her role, she provides Medicare Annual Wellness Visits and leads quality management initiatives to help improve patient outcomes and streamline care processes. Nicole is passionate about supporting Medicare beneficiaries through preventive services, education, and personalized wellness planning.
Nicole earned her Bachelor of Science in Nursing from the University of Oklahoma Health Sciences Center and completed her Master of Science in Nursing at Western Governors University. She maintains active certification in Basic Life Support and continues to expand her professional expertise through ongoing training and evidence-based practice.
Having lived in Norman for the majority of her life, Nicole is proud to serve patients in the place she calls home. She speaks English and brings a warm, relatable presence shaped by life outside of work—raising her twin children and spending her free time gardening and exploring woodworking.
Meagan Ferguson
Human Resources Director
Meagan serves as the Human Resource Director for Classen Urgent Care and Classen Family Medicine. In this role, she oversees all aspects of the organization’s Human Resources function, including employee relations, benefits and payroll. She has more than 20 years of experience in the field of Human Resources.
Meagan holds a Master’s degree in Business Administration from Oklahoma City University. She is SHRM-SCP and PHR certified, and is an active member of both the national and local chapters of SHRM. Outside of work, Meagan enjoys spending time with her family and her dog.